The hardest thing to do...

Sometimes, the hardest thing to do is to say what needs to be said, and then shut up. Not soften, not backpedal, not repeat what you've said and add layers to your argument. And not ask for an immediate response.

In fact, when you say what needs to be said, it often needs to be digested.

So, there are actually three steps. (As a techwriter, oh, how I love a nice process.)

1. Say what needs to be said
2. Shut up
3. Walk away

Not easy.

But I've learned something: just as giving up anger is something you do for yourself, and not necessarily for the person you're angry with, saying what needs to be said is its own reward. Whatever reaction you get is secondary.